Jobs At MTN Nigeria

Working in the Customer Relations Department and reporting to the Customer Care Supervisor, the ideal candidate must possess a first degree and 1 - 2 years relevant work experience in the service industry.

Candidates will have extended work hours including shifts and weekends. The positions are based in Lagos, Enugu, PH, Asaba, Abuja, Kano and Kaduna.

The main responsibilities include:

Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
Follow through on customer queries ensuring prompt resolution and feedback
Escalate and route customer issues to the relevant process operators
Perform necessary system transactions related to customer request
Reports

Document actions taken to resolve client problems.
Generate periodic reports and other ad-hoc reports as requested by team lead
Combine customer care, sales, and routine administrative tasks
Generate funds from sales and render after sales support service
Handle cash and ensure correct amounts paid
Collect customer phones for warranty repairs

Deadline is 26th March 2009.

please click on any of the state you wish to apply
Lagos
Enugu
Abuja

JOBS AT ETISALAT NIGERIA

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly in partnership with Mubadala Development Company and Etisalat of the UAE.

Etisalat Nigeria is currently recruiting for several positions within their Network Roll Out, Netwok Operations, IT, Intercarrier Business and Government & Regulatory Affairs Departments.

1. Network Roll-Out Department

Senior manager, Network Roll-Out
* Engineering (BSc), Project Management, Business Architecture, 12 Years Post NYSC
* BTS, RFS, site leases management

Senior Manager, Core Planning
* Engineering (BSc), Masters, 12 years post NYSC (min 6 in telecoms), certificates in process management and business administration for telecom equipment
* Ability to manage planning with QOS measurements
* Experience in in planning calculations for at least 2 International vendors

Senior manager-VAS Planning
* Engineering (bsc), Masters, 12 Years Post NYSC (min 6 in telecoms), certificate in process management and business administration for telecom equipment
* Ability to manage planning with QOS measurements
* Experience in planning calculations for at least 2 international vendors

Senior Manager, Civil Design
* Civil engineering or related field, Masters, 12 Years exp, relevant GSM training

Senior manager, Site Acquisition
* BSc, Masters, 12 years exp, relevant trainings/courses
* Supervise the acquisition of BTS and Transmission sites, manages relationships with landlords, vendors and manufacturers

2. Network Operations

Senior manager, Quality & Support Services
* Engineering (bsc), Masters, 12yrs exp, relevant GSM training courses, cert in process management
* Drives and monitor network service performance in temrs of design, operation and service delivery i.e core and access network layers, signalling, core-NSS, VAS, Radio-BSS, Transmission IP

Senior Engineer, Network Quality Support Services
* Engineering (bsc), Good understanding of GSM protocols & procedures, 5 years exp in telco industry, relevant GSM training courses, cert in process management

Senior Engineer , VAS Messaging
* Electronics, computer science (BSc), GSM systems survey, Java programming, scripting, and other relevant GSM messaging training
* Min 5 years exp in messaging systems, Solaris, VAS messaging platforms (eg MMS, SMS, USD, Voicemail etc), relevant GSM trainin and cert in process management

Senior Engineer, BSS Operations (Software & Solutions)
* BSc/Hnd in electrical electronics, telecom or related fields, min 5yrs post nysc, relevant gsm training
* Possess good knowledge of SS7 signalling

Senior Engineer (Database and Data Transcript)
* BSc/HND in electrical electronics, telecom or related fields, min 5yrs post nysc, relevant gsm training
* Possess good working knowledge of UNIX, SOLARIS, SQL, Sybase, Programming etc
* Exp in operations support systems and server management, good knowledge of BSS system parameters, GSM network topology

Senior Engineer, Access Transmission Operation
* BSc/Hnd in electrical electronics, telecom or related fields, min 5yrs post nysc, relevant gsm training
* Good knowledge in transmission technologies, ADM, OSN, Minlink
* Excellent knowledge of NMS

How to Apply: Only qualified candidates should upload their CV, with current salary / package and a cover note, via the link below.

Ps select ‘Telecoms‘ as subject.

Click here to upload CV online.

Job at Datamonitor: Consumer Product Researcher (Part - Time)

Datamonitor is a world-leading provider of premium global business information, delivering independent data, analysis and opinion across the Automotive, Consumer Markets, Energy & Utilities, Financial Services, Logistics & Express, Pharmaceutical & Healthcare, Retail, Technology and Telecoms industries.

Datamonitor is looking for a Consumer Product Researcher, that will conduct research about new consumer products in Nigeria.

Using our shopping allowance, you will purchase new consumer products each month and report details about these products to us via email.

Candidate must be fluent in English, own a personal computer with reliable internet access, and own a digital camera and have the ability to take, download and edit photos.

We will provide you with all report forms and materials. Once all product information is verified, you will be paid for the product reports and the products will be yours to keep.

This is a part time job that requires approximately 30-35 hours each month.

Email letter and/or CV, in English, to mlovett@datamonitor.com using “Nigeria Research” in the subject line of the email.